Popular Questions

We make orders ready for collection or delivery on every Wednesday, Friday, and Saturday.

We are a small team making fresh food from scratch every day and require 7 days pre-order. For keeping the service up to our high standards, you can only order on the website between 7 and 14 days. If you wish to order with a longer notice, please get in contact with us, and we will put through the order for you.

When we enter an order manually, the payment option is on your ‘my account` page if you have already an existing account with us. If you are a guest instead, you will receive a payment link to your email address that will lead you to our website page where you can securely pay.

We deliver within 7 miles from Woodford Green. Available dates will be automatically shown on the calendar when placing an order.

We’ll be at your doorstep between 11:00 and 12:30 on the delivery day. If for unforeseen reasons we won’t be able to get to you in time, we will inform you as soon as possible and, we will arrange with you an alternative suitable time.

We’re happy to leave your order with a neighbour or in a safe place. Please let us know by mentioning it in the note section while checking out. As per our T&C, we won’t be taking responsibility for goods left in unsupervised places. For a more accurate understanding, please refer to our T&C. https://www.5chefsproject.com/terms-of-the-service/

At the moment, our collections time is between 17:30 – 19:30 on the selected day. We’re working to extend the pickup time and hope to implement this very soon.

Unfortunately, issues can happen at any time but don’t worry! If something is not as it should be, please get in contact with us and we will do our best for making things right. Want to know more? Have a look at our Terms of the Service

All our food from scratch using only fresh ingredients. Each of our products can be consumed within 2 days from delivery and are suitable for freezing up to 3 months. We will send our Storing and serving instructions via email once your order is confirmed.

If you are already a customer, you can find this information into My Account section. If you are a guest, you can download the file from our T&C page, or simply by clicking here Storing/Serving Guidelines.

Unfortunately, none of our meat is Halal. We offer a good variety of vegetarian/vegan options. As we try to meet all dietary requirements, If you require to substitute one of our products with Halal meat, kindly get in contact with via the Contact Us section us before placing an order. We’ll do our best for making it happen.

Things can happen at all the time so, if there’s the need for cancelling or amending an order, we ask for 4 days notice. More information available on our Terms of the Service page.

Please contact us via email or telephone number, and we will be happy to sort that out for you.

The main 14 allergens are highlighted in the product description. We ask to answer a mandatory question when ordering before checking out. Although we clean and sanitize our kitchen thoroughly, we handle in our kitchen most of the main 14 allergens. If you aren’t sure about a product or have any questions, kindly Contact Us, and we will be happy to assist you.

Unfortunately, we don’t have gluten-free pasta on our menu. If you’re coeliac, we still have options for you. We do have gluten-free products we use for our catering/private chefs service. Contact Us for more info.

Fill out the form available in the Contact Us section, and we will get back to you.

Our pasta trays can go in the recyclable paper, and our carrier bags are biodegradable. We’re keen on reducing our footprint hence we are always looking to improve so keep an eye here in case of changes. Are you a company? Send us info about your sustainable packaging here

We work in an environment in which we adhere to health and safety measures at all times and, our delivery is contact-free. 

As we state on our signature menus, dishes are suitable for changes in the case of allergens or dietary requirements. Please do Contact Us before purchasing the menu from our website as suitable alternatives need pre-agreements.

There are different ways to share your experience. Rate us on google on our 5ChefsProject Business Account 

Facebook: @5chefsproject page 

You can also rate and comment on our food on the product shop pages.

What you are looking for is not here? Drop us a line in the “Contact Us” form

or email us at 5chefsproject@gmail.com